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Privacy Policy


Universal World Passports Pty Ltd ACN 147 341 982 is a company registered in Australia and this Privacy Policy is issued by it, so when we mention "Universal World Passports", "Travel World Passport", “we”, “us” or “our” in this Privacy Policy, we are referring to Universal World PassportsPty Ltd ACN 147 341 982.


This Privacy Policy aims to give you information on how we collect and process your personal data using this website and our applications ("Platforms"), including any data you may provide through our Platforms when you interact with us.

It is important that you read this Privacy Policy together with our Terms and Conditions of Use and other policies which apply when we are collecting or processing personal data about you, so that you are truly aware of how and why we are using your data. This Privacy Policy supplements the other policies and is not intended to override them.

When you use our services, you will share some information with us. We want to be upfront about the information we collect, how we use it, who we share it with and the choices we give you to control, access and update your information. For the purposes of data protection legislation, we are the data controller of your personal data.

If you have any comments, questions or requests regarding this Privacy Policy, please email us at:


Information collected by us

We collect the information you provide to us in order to enable us to operate and provide our Platforms. If you have registered with us, we will have your email address, telephone number, postal address and the method you chose to make your purchase with. We also collect information about how you use our services, such as when you use our service to communicate with others or post, upload or store content (such as comments, photos, videos, emails, messages and attachments), types of content you view or engage with or the frequency and duration of your activities.

In addition, our servers, logs, and other technologies automatically collect certain information (see below) to help us administer, protect, and improve our services; analyse usage; and improve users’ experience. We share personal information with others only as described in this policy, or when we believe that the law permits or requires it.

Information we collect automatically

Cookies: We may use cookies and other technologies, such as web beacons, web storage and unique advertising identifiers to collect information about your activity, browser and device. This data helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. If you prefer, you can remove or reject browser cookies through the settings on your browser or device. However, rejecting or removing cookies could affect the availability and functionality of our services. For further information on our use of cookies, please see our Cookies Policy.

Device information>: We may also collect information about your device each time you use our Platforms. If you have an account with us, we may collect information from or about the computers, phones or other devices where you log into our services. We may associate the information we collect from your different devices, which helps us provide consistent services across your devices. Here are some examples of the device information that we collect:

  • Attributes such as the operating system and hardware version.
  • Browser type and IP address
  • Location information
  • Device information
  • Log information: We also collect log information when you use our website. That information includes, among other things:
  • Details about how you’ve engaged with us.
  • Device information, such as web browser type and language.
  • Access times.
  • Pages viewed.
  • IP address.
  • Identifiers associated with cookies or other technologies that may uniquely identify your device or browser.
  • Pages you visit before or after navigating to our website.

How we use your personal information

We mainly rely on three separate bases to lawfully process your information. First, we need to process your information in certain ways to provide services to you via our Platforms, in accordance with our Terms of Service. This processing is necessary to perform the contract between you and us, and our Terms of Service make it clear that processing of your information for the purposes of personalised content and ads is a necessary part of the services we provide. Second, where you have given us consent to use your information in certain ways, we will rely on your consent. Third, as described in more detail below, in certain cases, we may process your information where necessary to further our legitimate interests, where those legitimate interests are not overridden by your rights or interests. We use your information in several different ways. The list below sets this out in detail, showing what we do, and why we do it.

Category of Personal Data

Purpose for Processing

Legal Basis under the GDPR

Name and contact details

Delivery of products to you

Send you messages by email or text

Send you information by email or post

So that you can use the app

Performance of a contract

Performance of a contract



Date of birth information

Fraud prevention and detection

Legal obligation

Payment information (we don’t store this information)

Take payment and give refunds

Fraud prevention and detection

Performance of a contract

Legal obligation

Contact history with Travel World Passports e.g. email or social media

Provide customer service and support

Performance of a contract

Information about your phone or laptop, and how you use our website and app

Improve our website and set default options for you (such as language and currency)

Fraud prevention and detection

Legitimate interests

Legal obligation

Who we share your personal information with

We share your data with the following categories of companies as an essential part of being able to provide our services to you:

  • Members of Travel World Passport, as sometimes different entities in our group are responsible for different activities;
  • Companies that get your order to you, such as payment service providers, warehouses, order packers, and delivery companies;
  • Professional service providers, such as marketing agencies, advertising partners and website hosts who help us run our business;
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud; and
  • Companies approved by you, such as social media sites

Here is a list of third parties (and tools which we use) who receive your information. Some of those third-party recipients may be based outside the European Economic Area.

  • Google - Google Analytics
  • Google - Google cloud services
  • Back4App - Mobile App Backend server

We will update the list if any changes to the tools we use will change

We will not share your personal information with any other third party.

Child Privacy

Our Platforms are for a general audience. We do not knowingly collect, use or share information that could reasonably be used to identify children under the age of 16 without prior parental consent or consistent with applicable law. With parental permission, a child under the age of 16 might have an Travel World Passport family account.


We will hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.


Under the General Data Protection Regulation, you have several important rights available to you for free. In summary, those include rights to:

  • be informed about how your personal information is being used (hopefully this Privacy Policy explains it all);
  • Access the personal information we hold about you;
  • Request that we transfer elements of your data to another service provider;
  • Request us to correct any mistakes in your information which we hold;
  • Request the erasure of personal information concerning you in certain situations;
  • Receive the personal information concerning you which you have provided to us, in a structured format;
  • Stop any direct marketing; and
  • Object to processing of your personal data

If you would like to exercise any of these rights, please:

  • Write to us at Address 18 Binda Place, Gold Coast, QLD 4217. Australia or email or phone +61 755922491
  • let us have enough information to identify you;
  • let us have proof of your identity and address (a copy of your driving license or passport and a recent utility or credit card bill); and
  • let us know the information to which your request relates.

We try to respond to all legitimate requests within 7 business days. Occasionally it may take us longer than 14 business days if your request is particularly complex or you have made many requests. In this case, we will notify you and keep you updated.


We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.


We hope that we can resolve any query or concern you raise about our use of your information. If you are not happy with how Travel World Passport manages your personal data, you have the right to lodge a complaint with a supervisory authority. Your local supervisory authority can be found at


This Privacy Policy was published on may 25th 2018 and last updated on may 27th 2018.

Any changes we make to this Policy will be posted on this page.


If you wish to contact us please send an email to write to Address 18 Binda Place, Gold Coast, QLD 4217. Australia or call +61 755922491.